Business Area
Internal Services
Solution
ITSM / CLOUD
the customer
Leader in the automotive industry
The client, is a global player that designs and provides products and services in the automotive field for insurance companies and other industry players through a wide range of end-to-end solutions. Starting with heterogeneous software systems, it decided to adopt new cloud and on-premise platforms to consolidate and enhance legacy systems.
Connecting processes between distributed business units across Europe
The client, being a well-established multinational company, needs to standardize and connect a large number of processes among distributed business units located in Europe. Therefore, it presents a governance problem related to the different software factories - located in different countries - that deal with the management of fleets and insurance parameters and accidents and maintenance. The management of the processes previously took place through different development tools, with a suboptimal division of tasks both in terms of time and budget. Thus theneed to harmonize and streamline processes, with particular emphasis on management, finance and HR, was introduced, identifying Mind-Mercatis among Atlassian's partners and embarking on this lasting collaboration.
The challenge
This project has been a great success for the Mind-Mercatis team, as although dropped into a structured business context...
Our approach
Using the Atlassian platform, different workflows were designed by area, reducing the number of clicks used...
The Project
A preliminary analysis was conducted to gain a thorough understanding of the governance dynamics occurring among the different company locations and areas...
The results
About six years have passed since the beginning of this collaboration, and to date, with the products of the Atlassian suite is controlled...
THE CHALLENGE.
This project was a great success for the Mind-Mercatis team because although dropped into a structured business context, the client did not possess sufficiently established process governance methods and tools, especially in the IoT and Telematics areas.
- Introducing new Agile and DevOps methodologies that can enable the entry of the Atlassian platform
THE PROJECT.
In 2016, the client relies on Mind-Mercatis to optimize the management of its business processes, monitor and estimate the progress of activities and related costs. Among the objectives identified, it was critical to definition of new workflows, simplified and able to respect process peculiarities. However, to make them functional, it was necessary to link the areas involved along the different locations. Thus, from a procedural point of view there was a transition fromfrom a T&M approach for IT operations, to one driven by SLAs, and from a technological point of view, a department between sites and countries was created.
A preliminary analysis of internal competencies and proprietary information was conducted in order to gain a thorough understanding of the governance dynamics between different locations and business areas.
Subsequently, a combined Waterfall-Agile to maximize efficiency and flexibility throughout the entire system development cycle for both the customer project and the product roadmap.
- A new vision of It governance has been implemented, also involving two other key components: resource management and testing.
our approach
Through the use of the Atlassian platform, different different workflows by area, reducing the number of clicks used by users for routine operations and extended and generalized this tool to all users, including different features peculiar to each business area involved. A CMDB integrated with the processes of Project, QA and Operations. Mind-Mercatis has intervened automating with the sw lifecycle management process from the requirements analysis and specification phase to release and porting to production (with associated document management (requirements gathering, testing and release notes).
The Results
It has been about six years since this collaboration began, and to date, with the Atlassian suite products is controlled from business to delivery, through demand, capacity and asset management. Key achievements include:
- - Unification of IT and Business Processes
- - Integrated Application Management and Helpdesk
- Setting up a comprehensive Project/Program governance process To control initiatives in terms of plans, progress and cost monitoring
Mind-Mercatis provides costant training and assistance to both end users and technicians, supporting the client in the continuous optimization of the end result, such as in the creation of additional customized dashboards. In addition, the HDA tool used for asset management has been replaced by Jira Service Management and related Asset Management tools with significant savings in terms of licenses.
