HCL Discover+
HCL's digital experience analytics platform: It reconstructs sessions and shows where users pause, make mistakes, or drop off.
Reconstruct the process, identify the critical issues
Review sessions on websites, portals, and apps with session replay: clicks, filled-in fields, hesitations, and errors. The AI summarizes them and identifies likely causes—without having to set up tags on every page.
Find the sessions that matter in an instant
Filter sessions by keyword or behavior—for example, users who abandon the checkout process after an error—and immediately find the interactions worth investigating, which are already highlighted.
Automatically Reported Issues and Errors
Repeated clicks, technical errors, dead-end paths: Discover+ identifies abnormal behavior and pain points, and immediately alerts the team when something deviates from the norm.
From Problems to Business Priorities
A single session reveals a critical issue; the overall analysis shows how often it occurs and how much it impacts conversions and revenue—so you can address the most important problems first.
From User Behavior to Tangible Results
Fewer Abandonments, More Conversions
Shopping carts, payments, quotes, online forms, activations: Fix the points where customers give up—the ones that website statistics don't explain.
Fewer Support Requests
Customer service representatives can see what happened before a report is filed, without having to ask the customer to explain it. Responses are faster, and many problems are resolved before they escalate.
Errors That Are Hard to Reproduce Are Finally Visible
When a user reports a problem that doesn't occur during testing, the IT team reviews the exact session in which it happened, along with the recorded steps and errors. Less time spent searching for the cause means more time spent fixing it.
Your data stays where you choose
Behavioral data remains the property of the company, with logs available for compliance audits. And the platform can be deployed in the cloud or on-premises, in your data center.
From the Right Questions to Concrete Actions
We start with the questions that matter to you, choose the areas to focus on, and set up the data collection process in collaboration with the privacy team. Then we turn the insights from the sessions into concrete actions.
Mind-Mercatis delivers this in conjunction with HCL DX and HCL Unica: we measure and improve what has been built, and take action with the right message.
Connected solutions
Digital Experience
Digital accessibility
