HCL BigFix Service Management

HCL's ITSM software for managing IT and business services, operations, and assets, with the help of artificial intelligence agents.

Requests resolve themselves

A virtual assistant powered by generative AI handles the most common service desk requests, and over 3,500 ready-to-use automated workflows take care of repetitive tasks.

Fewer Alarms, Problems Resolved Sooner

AI correlates system alerts in real time and identifies incidents before they escalate: less noise, and the cause is already pinpointed when it reaches the team.

It can be configured without writing code

Services, approval workflows, and the catalog can be created and modified through the interface: new business requests become operational quickly, without the need for development.

A single catalog, even for suppliers

From IT to human resources to third-party services: your colleagues can access everything through a single portal, and you can manage timelines and service levels from a single location.

More Reliable IT Services, Under Your Control

Your data stays where you choose

Sovereign service management: data, control, and compliance remain within the jurisdiction of your choice, without relying on major cloud providers. The platform can be deployed in a public cloud, a private cloud , or on-premises in your data center.

Devices and Services in the Same View

Assets, device updates, and tickets are all managed together: when a service slows down, you immediately know which devices are affected and which users are impacted.

Well-established processes, ongoing compliance

Service management practices are built right into the platform, so adoption is faster. Security, privacy, and regulatory requirements remain under control over time, not just during testing.

Updates without downtime, measurable results

New versions can be installed with a single click, without interrupting service. Real-time metrics show where improvements can be made and how much you're saving.

A service desk tailored to the way you work

A service management project works when the platform adapts to the way you work. Together with you, we design processes and a service catalog, manage the transition from the previous system, integrate BigFix Service Management with your business systems, and support the people who will use it every day.

External validation: In the Forrester Wave™ on Enterprise Service Management Platforms for Q4 2025, HCL is a “Strong Performer,” with the highest score in four criteria.

The license fee applies only to the operators who handle the tickets, not to those who open them. Using the HCL calculator, we'll run the numbers together based on your data and tell you frankly whether the switch is worth it.