Digital Experience
Manage the entire corporate digital experience ecosystem from a single, integrated architecture
Website, app, customer portal, B2B area, intranet: each channel has its own system, and the data doesn’t integrate. The result is users who abandon the platform, teams that have to wait for IT for every change, and a customer service department overwhelmed with requests.
We bring all digital channels together into a single architecture, connected in real time to ERP and CRM systems, secure, and compliant with NIS2. Your customers can find everything in one place, your teams work independently, and the data remains under your control.
From the Initial Assessment to Self-Managing Teams: Four Steps
1. You know where to start and how much it costs
2. An architecture you won't have to redo
3. Update without stopping anything
4. Self-Managed Teams: We're Here to Support You
What We Can Achieve
Some examples of digital experience projects
Mind Mercatis /
B2B Portals and Omnichannel Stores
We develop restricted-access areas for sales networks and distributors, capable of managing complex catalogs, hundreds of retail locations, and highly customized price lists. Users can view real-time inventory availability, contracts, and order history—all drawn directly from the ERP—without any performance degradation during peak activity periods.
Mind Mercatis /
Digital Workplaces and Advanced Intranets
We bring together the experiences of employees and contractors into a single, secure corporate portal. We tailor access to work tools, HR documents, and internal communications based on the user’s role (RBAC), improving productivity and reducing the fragmentation of communication channels.
Mind Mercatis /
Restricted Areas for Healthcare, Finance, and the Public Sector
We develop highly secure portals for the delivery of sensitive services: medical reports, administrative procedures, and banking portals. The architecture ensures full data sovereignty and compliance with the European NIS2 and GDPR regulations.
Mind Mercatis /
After-Sales and Service Portals
We’re digitizing post-purchase customer management. We integrate interactive parts catalogs and ticketing platforms connected to corporate logistics and industrial IoT systems to quickly initiate maintenance tasks and eliminate manual steps in customer care.
Mind Mercatis /
Hyper-personalization of user journeys
We adapt the interface in real time to the context and behavior of the authenticated user. Artificial Intelligence and machine learning algorithms applied to browsing data display targeted communications, personalized offers, and operational notifications, eliminating friction in the user journey.
What You Get
The Results of an Integrated Digital Experience Architecture
Operating costs up to 50% lower
Protected Sensitive Data, NIS2 Compliance
A platform that evolves without the need for migrations
The partner at the center of the project
Build: A Single Point of Access to Your Systems
Customers, partners, and employees can find services, documents, and data—which are currently scattered across CRM, ERP, document management, and legacy applications—all in one place. We don’t replace them; we make the most of them.
Understanding: What Users Really Experience
We analyze digital sessions to see where users get stuck, make mistakes, or drop off, and how much each friction point costs. Decisions based on evidence, not opinions: fewer drop-offs, fewer support requests.
Take Action: The Right Message at the Right Time
Behavioral signals are turned into personalized campaigns and customer journeys via email, SMS, WhatsApp, and push notifications. Communicate better, not more: more conversions, fewer wasted leads.
Let's talk /
Learn more about the Digital Experience
Tell us which digital channels and systems you use, and we'll tell you where to start.