HCL DX
The HCL platform for building a corporate portal: a customer portal, a B2B portal, and an intranet connected to corporate systems.
A corporate portal for every audience
Customer portal, partner portal, intranet, citizen services: Each user sees content, documents, and services based on their role, with access rights managed in detail.
Not just pages, but features as well
On the portal, users can open cases, view documents, track orders, and use business applications all through a single point of access: the site becomes a service channel.
It connects to what you already have
With over 2,000 integration interfaces with CRM, ERP, document management, and legacy applications, the portal brings together data and services that are currently separate, without replacing the existing systems.
Personalized, on every channel
Content and services vary depending on who is viewing them, and the same content is delivered to websites, portals, apps, and other channels from a single source, ensuring consistency across all platforms.
Fewer portals to manage, more services for your users
Fewer websites and portals to maintain
Digital channels launched at different times come together on a single platform: a single hub for content, users, and rules, instead of many websites that need to be updated one by one.
Your data stays where you choose
DX can be deployed in a traditional on-premises setup , in your data center, in a container, in a hybrid configuration, or in the cloud of your choice, with enterprise-grade security and access control.
Greater autonomy in content management
With HCL DX, teams can update pages, content, and communications using dedicated tools, reducing their reliance on technical support for day-to-day tasks. The result is a more agile publishing process with clearly defined roles and responsibilities.
More self-service, fewer support requests
When customers, partners, and employees resolve issues on their own, repetitive support requests decrease, and the team can focus on the cases that matter.
Build, Launch, Measure
A digital experience project either succeeds or fails based on one key factor: how well the portal integrates with data, applications, and business processes. This is the area of expertise Mind-Mercatis has been focusing on for years: we start with the systems that power the experience, not just the interface.
With HCL DX, HCL Unica, and HCL Discover+, we cover the entire cycle: building the experience, activating it with targeted communications, measuring what users actually experience, and improving it.
Connected solutions
Digital Experience
Data integration design & implementation
