With you to assist your customers

Time optimisation

Create a knowledge center so employees can find information on their own and save time.

Corporate synergy

A single software package that streamlines operations for customers and guides teams across the organization towards business process synergy.

Easy and intuitive

It guarantees effective and ready-to-use tools to help your teams do their best work.

Technical support and training

Team training with our experts. Constant technical support for an optimal user experience.

Trust certified professionals!"Thanks to Zendesk and the constant support of Mind-Mercatis, our teams save time to focus on the important things and employees are able to get answers quickly and perform their duties much faster. It turns out to be an assistance solution for cutting-edge that integrates with all channels" - AUTOMOTIVE SECTOR COMPANY


Team and customer support

icon-benefici Conversational assistance

Offer your customers conversational assistance that includes several messaging apps so that customers can easily find the answers they are looking for.

icon-benefici Open and flexible architecture

With a library made up of over 1200 apps and integration, it allows you to integrate the systems used every day with just one click, having useful and usable data available.

icon-benefici Automate HR and IT flows

Support your teams with artificial assistance, automations and workflows in order to avoid a large number of tickets and accelerate resolution times.

icon-benefici Internal assistance

For both customers and employees, it manages request priorities, allowing teams to focus on the most important ones

Our approach

Discover our winning methodology to improve your business

Requirements Analysis

We listen to your needs to make collaboration an effective development experience. Fill out the consultation request form and get in touch with us, we will be able to provide you with the information you need.

Project estimation

Transparency drives everything we do, so you can estimate in detail the value of this new beginning with Mind-Mercatis. Choose together how to turn our proposal into your solution.

Solution Design

We develop an exclusive design for your business with a team of technical experts. We turn the development idea into a strategy and we provide the tools to make it a reality.

Installation and configuration

We install the product in optimal time for a quick start of project implementation. We carry out the growth of your company through unique configurations.


Your team will be trained by our professionals to work independently and effectively with the new tools. In addition, we are always ready to support you in updating on new product functionality.


We offer support to each client for every aspect of collaboration. From technical support to management up to process definition and evaluation of new project ideas in order to implement them together.