Tech Assistance

Stay competitive

We support companies in issues of technical maintenance of systems and operational maintenance of licenses to ensure the proper functioning of their information systems and technology infrastructure.

We handle technical troubleshooting, software and hardware upgrades, IT security management, and IT resource optimization. In addition, we take care of the aspects related to the renewal of licenses needed to use the company's systems.

The benefits to your business

Mind Mercatis /

Improved Operational Efficiency

With Tech Assistance, companies can improve operational efficiency by reducing downtime and optimizing IT resources.

Mind Mercatis /

Increased Security

Appropriate technical support increases the security of corporate data, protecting against external and internal threats.

Mind Mercatis /

Cost Savings

From challenges to successes: the clients of Mind-Mercatis

From Server to Atlassian Cloud - The Case of Milestone

Italian game production company Milestone has chosen Mind-Mercatis for its migration to the Atlassian cloud.

ePrice's expansion of services thanks to Boomi

Learn how Italy's leading marketplace was able to expand its digital services thanks to Boomi's platform

The evolution of Pastificio Di Martino's digital ecosystem.

Learn how a leading Gragnano pasta maker proposed a new digital experience together with Mind-Mercatis

The evolution of IT process governance

Improve service and asset governance through the Atlassian suite and a new ITSM solution with Mind-Mercatis

The customer satisfaction survey of a luxury retailer

Learn about the customer satisfaction survey success story with Mind-Mercatis and a luxury retailer

Migrating to Atlassian Cloud - The choice of a tire manufacturing leader

Learn how migrating to the Atlassian Cloud was a winning strategic choice for a leader in tire manufacturing

Omnichannel Stock&Sellout: boosting sales through an integrated data approach

Find out how our client, a global leader in tire manufacturing and trading increased its sales through Boomi's platform

Integration Platform - IT Governance for Markas

Learn about Markas' case with Mind-Mercatis and how the integration platform for IT management was a success

Designing a new customer experience in the world of coffee

Learn how a major a leading coffee producer has evolved its approach to customer experience with Mind-Mercatis.

Retail information system: a new shopping experience for a luxury brand

Learn how PwC, a global leader in providing business services, partnered with Mind-Mercatis for a luxury Italian fashion brand.

Market-leading tools

Let's talk /

Learn more about Tech Assistance

Explain what you need