Service Management

Maximizing operational efficiency

We work with companies in different industries to understand and meet their needs on service management. Operational inefficiencies, disorganized communication, and poor service management are just some of the challenges they encounter. Using ITIL and Agile best practices, we are able to optimize business processes, improve productivity, and deliver concrete results.

Our experience enables us to offer customized solutions that meet the specific needs of each client. We also provide ongoing support, helping companies remain competitive and constantly innovate, improving the overall quality of their service with time and cost savings.

The method "serving" the customer

1. Needs Analysis.

We conduct a thorough assessment of business needs using frameworks such as ITIL and COBIT to identify areas for improvement in service management.

2. Designing the Solution

We develop customized solutions based on the results of the analysis, integrating ITIL and Agile best practices to optimize processes and improve efficiency.

3. Implementation and Integration

We implement and integrate the developed solutions, using advanced technologies to ensure that they fit seamlessly into existing systems, minimizing operational disruptions.

4. Training and Ongoing Support

Advanced service management

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Creating Custom Dashboards

We develop dashboards that provide a clear view of business performance, facilitating the monitoring of KPIs and activities.

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Generation of Detailed Reports

We implement reporting systems that provide detailed analytical data essential for decision making.

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Workflow Automation

We optimize business processes through automation, reducing response time and increasing operational efficiency.

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Systems Integration

Increased Productivity

Service Quality Improvement

Reducing Operating Costs

From challenges to successes: the clients of Mind-Mercatis

From Server to Atlassian Cloud - The Case of Milestone

Italian game production company Milestone has chosen Mind-Mercatis for its migration to the Atlassian cloud.

ePrice's expansion of services thanks to Boomi

Learn how Italy's leading marketplace was able to expand its digital services thanks to Boomi's platform

The evolution of Pastificio Di Martino's digital ecosystem.

Learn how a leading Gragnano pasta maker proposed a new digital experience together with Mind-Mercatis

The evolution of IT process governance

Improve service and asset governance through the Atlassian suite and a new ITSM solution with Mind-Mercatis

The customer satisfaction survey of a luxury retailer

Learn about the customer satisfaction survey success story with Mind-Mercatis and a luxury retailer

Migrating to Atlassian Cloud - The choice of a tire manufacturing leader

Learn how migrating to the Atlassian Cloud was a winning strategic choice for a leader in tire manufacturing

Omnichannel Stock&Sellout: boosting sales through an integrated data approach

Find out how our client, a global leader in tire manufacturing and trading increased its sales through Boomi's platform

Integration Platform - IT Governance for Markas

Learn about Markas' case with Mind-Mercatis and how the integration platform for IT management was a success

Designing a new customer experience in the world of coffee

Learn how a major a leading coffee producer has evolved its approach to customer experience with Mind-Mercatis.

Retail information system: a new shopping experience for a luxury brand

Learn how PwC, a global leader in providing business services, partnered with Mind-Mercatis for a luxury Italian fashion brand.

The perfect solution for your needs:

Accelerate your business with Mind-Mercatis

We implement AI virtual assistants to improve ticket and service request handling, reducing response time and increasing customer satisfaction.

We use automation to simplify and speed up service management processes, eliminating repetitive tasks and reducing human error.

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Learn more about Service Management

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