- System & Data Integration
Integration Platform - IT Governance for Markas
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Business Area
Services - HR
Solution
iPaaS Integration, API Management
The Client
Markas is a leading international service company based in Bolzano, Italy. It operates mainly in Italy, Austria and Romania, working for more than 30 years with public and private institutions and offering them a fully integrated range of services, from cleaning to catering, hospital logistics and patient care to housekeeping services.
The challenge
How to streamline the IT of a historic company in the field of integrated services?
The client starting from heterogeneous software systems, required the adoption of new cloud and on-premise platforms to consolidate and improve legacy systems. The project mainly involved management, finance and human resources processes, speeding up IT processes.
In particular, human resources is a key strategic focus area for Markas, including complex processes related to 'onboarding, contract management, payroll systems, and communication between the human resource management system with other systems.
The challenge has been to follow a very rapid but progressive approach, implementing everything in-house with focused input, providing the client with a single reference for integration governance.
The project
Mind-Mercatis chose to use the power of Boomi to integrate a dozen different platforms and to design interfaces (e.g., REST APIs) in order to make the software solution extensible. Process troubleshooting was made much faster by using an integrated monitoring mechanism.
The strategy
Improving business agility in order to simplify and govern the adoption of new systems was made possible through a phased adoption approach. After the PoC, and its approval by the client, Mind-Mercatis develops its intervention on two fronts.
First is the quickstart that includes on-site training, on-the-job training, and architectural and development consulting with face-to-face and remote support.
Second, the adoption of the technology component was based on the integration of new systems, consolidation from preexisting systems, and replacement of integrations outside the governance perimeter. With the Boomi AtomSphere Platform, the company can independently perform integrations in a timely and structured manner.
This led to an initial wave of integration focused on human resources that led to connecting:
- MS Dynamics 365 CRM
- Oracle HCM
- Zucchetti
- SAGE DWP
- Q-81 HSE
- FleetSupport
- CSB
The results
Markas now uses 15 Boomi connectors: four dedicated to human resources, three to management, one to CRM, one in use at the plant's production software and other verticals; others used for file exchange between multiple software products.
After 18 months the client:
- Has achieved full autonomy in adopting the solution
- Achieved multiple integrations while keeping pace with business needs and without the need to spend large integration budgets
Recent developments:
Mind-Mercatis constantly supports the customer on best practices and technical decisions. As of today, in fact, the prospects for customer use of solutions within the Boomi ecosystem (i.e., Boomers' BAE) are expanded
Future developments:
The client plans to further expand HR integrations over the next 12 months by adopting more modules from the SAP suite. The client was also shown Boomers' BEA to propose an integrated onboarding experience.
